Refund and Returns Policy

Core Return Policy – Automatic Transmissions

To help us keep our inventory flowing and ensure compatibility, please follow the guidelines
below when returning a transmission core:

Return Shipping Responsibility

• All return shipping costs are the customer’s responsibility.
• We strongly recommend using a trackable and insured shipping method to protect
  against loss or damage in transit.
• If a return bill of lading is requested and issued from Gearstar Performance
  Transmissions the complete cost will be deducted from the refund. All shipments
  need to be picked up or dropped oƯ to a commercial address or a FedEx terminal.

Style & Compatibility Requirements

• The returned core must match the exact style of the automatic transmission
  originally purchased.
  Example: If you purchased a 700R4 2wd you would need to send us a 1987+
  auxiliary style valve body 700r4 2wd.
•  Mismatched cores (e.g., wrong model, year, or drivetrain configuration) will not be
  accepted and may incur additional charges or delay processing.

Condition & Packaging

• Cores should be reasonably clean, free from excessive dirt, oil, or damage.
• Cores should be free from any defects such as cracks, broken tabs, or modifications
  such as cut tabs etc.
• Please drain all fluids prior to shipping and securely package the item to avoid
  damage during return.
• Be sure to include any required documentation provided with your order.
• Cores must be in a rebuildable condition.

For questions about your core's eligibility or help identifying the correct style, our support
team or contact your salesman to help you. You can send pictures to Info@gearstar.com or
directly to your salesman.